This page outlines Frequently Asked Questions, Policies, Terms and Conditions for all pottery and products available for Cherrico Pottery Patrons subscribed at patreon.com/cherricopottery February, 2021 and earlier. The information below does not apply to any people who signed up after March 1st, 2021. For current policies for new Patrons who signed up after March 1st, 2021, please view cherricopottery.com/patreonFAQ
You can also find additional information at cherricopottery.com/terms-and-conditions
“When do I get my pottery that I subscribed to on my Patreon Reward Tier?”
We promise to keep accurate records of your subscription, to guarantee you get the pottery you subscribed for.
- $5 per month “Pottery Cup Collector” (Limited: 1000 patrons)
- $9 per month “Cosmic Mug Collector” (Limited: 500 patrons)
- $24 per month “Moon Mug Collector” (Limited: 300 patrons)
- $50 per month “Lunar Bowl Collector” (Limited: 100 patrons)
- $100 per month “Wall Platter/Neptune Mug Collector” (Limited: 10 patrons)
We will mail the following pottery to you, in the following timeline, anywhere on Planet Earth that can receive mail:
- $5 per month “Pottery Cup Subscription” get one “Nuka Iron Cup” in your first 9 months, and then continued once every 12 months.
“Do I have to pay shipping costs?”
We cover all initial shipping costs to ship both pottery and your Educational Brochure Pack from the Cherrico Pottery Studio to you.
For international Patrons, your country might charge another cost in the form of Customs Duties and Taxes, required by your country in order to receive your Educational Brochure Pack or pottery. I apologize that we can’t cover these extra costs, as we already pay higher rates than all other Patrons to cover the high, initial costs to ship your pottery.
The US Post Office offers more information about, “What are Customs Duties and Taxes?” here: https://faq.usps.com/s/article/What-are-Customs-Duties-and-Taxes
When a Reward Tier is SOLD OUT, then it is no longer available. You can not join a SOLD OUT Reward Tier by using the “Make a custom pledge” option or “Choose what you pay” option.
Tier options need to be limited. Please understand that Joel Cherrico is an artist and can only make a limited number of handmade pottery.
If you chose the “Make a custom pledge” option, then you are not registered to receive any pottery. You must be registered to a specific Reward Tier to get pottery.
If you subscribe for a “$5 Pottery Cup Subscription” Tier and then “Choose what you pay” at $24 instead of $5, you will not get a Moon Mug. You must subscribe to the “$24 Moon Mug Collector” Tier.
To guarantee you are subscribed properly, follow this Patreon guide on how to “Find my patron benefits” or this Patreon guide to “Update my membership amount.”
Questions? Email us anytime: firstname.lastname@example.org
“How do I check to guarantee I am subscribed in a specific Reward Tier?”
“The Reward Tier is sold out. Can I still just send you money on Patreon and still get pottery?”
No. If you are not subscribed to a Reward Tier, then you do not get pottery.
- Even if Patreon allows you to give us money outside of a Reward Tier, please know that you do not get pottery unless you are actually subscribed to a Reward Tier.
- If a Reward Tier is sold out, please wait patiently for spots to open. You can also subscribe to our free newsletter, with unlimited subscription spots, to get notified about all new pottery: cherricopottery.com/newsletter
Please understand that space is limited because Joel Cherrico is an artist. He can only make a limited number of handmade mugs.
- If you did this by accident and need a refund, please begin by reading Patreon’s Refund Policy here, and our Terms and Conditions Policy here, and then email us here with your refund request: email@example.com
“How does my billing work?”
When joining our Patreon Page, you will be charged immediately. We charge when you sign up because then you get immediate access to our Patreon page, any exclusive coupons that might be active, our pottery Live video calendar, and the assurance that you will get notified first when new pottery is available.
Then, you will be charged on the 1st of every month moving forward, until you cancel your subscription.
Learn more in this guide by Patreon here: “Understand my payments to creators”
“How do I update my billing?”
Follow this guide on “How do I update my payment information?”
“What happens when I subscribe to a Reward Tier, for example, the $24 Reward Tier?“
- 9 month mark: You get one Moon Mug, one Cosmic Mug and two Cosmic Shot Cups mailed to you anywhere globally after 9 months.
You will then continue to get this pottery once per year, every year, for as long as you stay subscribed.
*Minimum consecutive 9 months membership in this tier required before your first, gorgeous “Moon Mug Collector” package ships to you.
“I’ve already been a Moon Mug Collector since before May, 2020. Do I still get the Nuka Iron Cup?”
- When it comes time to pick out your pottery, if you joined the $24 tier before May 6th, 2020, you will get to decide between either option: one Nuka Iron Cup OR two Cosmic Shot Cups, for one more package shipment. Then, all future packages will get two Cosmic Shot Cups.
Follow this Patreon guide on how to “Update my membership amount”
PLEASE NOTE: You must Edit your Tier Level to guarantee you are subscribed. Giving us $24 per month without actually being in the tier does not get you pottery. You must You must Edit your Tier Level.
9 consecutive months in the same tier is required before we can ship your pottery reward. If you upgrade, then your timeline for getting your pottery reward starts on the date that you upgraded. Your membership will essentially start over from your upgrade date.
I apologize that we can’t make exceptions to this rule. Keeping tack of thousands of subscriptions, and guaranteeing we keep everything accurate, is extremely difficult and intricate.
INSIDER TIP: To get the best value, we recommend only upgrading to a different Reward Tier immediately after receiving your pottery subscription from your current tier. EXAMPLE: Subscribe to the $5 Reward Tier for 9 months, get your Nuka Iron Cup, then upgrade to the $9 Reward Tier, and you will get your Nuka Iron Cup and Cosmic Mug in 9 months from the date of your upgrade.
“I’m a paying Patron at $24 per month, but I’m not subscribed to a Reward Tier. Do I still get pottery?”
No. If you are not subscribed to a Reward Tier, then you do not get pottery. Please understand that space is limited because Joel Cherrico is an artist. He can only make a limited number of handmade mugs.
“I want multiple Moon Mug packages. Can I just give you $48 for 2 packages, $72 for 3 packages, etc.?
No. You must sign up for the limited space in the $24 Moon Mug Collector Reward Tier Space is Limited to 200 Patrons only. Again, please understand that Joel Cherrico is an artist and can only make a limited number of handmade mugs.
“Can I get more pottery by having multiple accounts?”
Yes. You can follow this Patreon guide: “Can I have multiple accounts?” Or, simply wait for monthly coupon discount specials and buy mugs directly from cosmicmugs.com. We offer coupons exclusively to Patrons almost monthly.
“Why am I being charged more than the Tier cost?”
Patreon charges additional sales tax, depending on location. This guide on their website gives all descriptions of Patreon’s tax requirements. This other guide tells how, “Patreon automatically collects tax from patrons in taxable locations and remits the funds to the proper tax authorities.”
“Do I have to pay additional shipping charges?“
In most cases, no. Your subscription includes shipping costs for anywhere globally that can receive packages.
However, sometimes international Postal Services require customs charges in order to receive mail in your country. We are not able to cover additional customs charges. You are getting a vastly discounted rate from retail prices with Patreon subscription items, especially since we are already covering the higher initial cost of shipping pottery internationally out of the United States. So, we ask that you cover the cost of getting your pottery when International customs charges are required in your country.
“How do I cancel my subscription?”
You can cancel your subscription at any time. Patreon requires that you cancel your subscription yourself, and you can find directions on their helpful guide here: https://support.patreon.com/hc/en-us/articles/360005502572-How-do-I-cancel-my-membership
“Can I get a refund for my subscription?”
For $5 memberships and below, no we are not able to allow refunds. This is because you get immediate access to exclusive features on Patreon at this value. For memberships at higher Reward Tiers, you may be eligible for a refund. Please view our Terms and Conditions page to learn more: cherricopottery.com/terms-and-conditions
You also can edit your monthly charge at any point during your subscription. Find out how to do this here.
“I haven’t received my brochure packet, what should I do?”
After subscribing to our Patreon page, please wait at least two weeks before contacting us. If you still have not received your brochure packet after two weeks, please contact us at: firstname.lastname@example.org It is our policy that we will attempt to send one more brochure packet to you if you did not receive the first. We will ask for a different mailing address in the event that the first brochure packet was not delivered to you.
“I have problems with my account, what should I do?”
When you can’t access your account, please contact Patreon first if you believe that it is an error on their behalf. Most of the time if there is a technical issue with Patreon, we are unable to help the situation. You can find their contact information here: Contact Patreon
Here are some other useful links for account issues:
If none of the above suggestions and links solve your problem, please feel free to contact us at: email@example.com. We will do our best to help solve your problem as quickly as possible.
“How much pottery does Cherrico Pottery make?”
Joel and his team usually create about 4,000 of pieces of pottery annually, but this takes about 1 year to create, so please be patient in receiving your pottery. This is also why Patreon reward tiers are limited.
This is also why you do not get pottery if you are simply giving us money, but you are not registered for a specific Reward Tier. You must be registered in a specific reward tier in order to receive pottery.
For more information, including our Refund Policy, please view our Terms and Conditions page here. Patreon has their own Refund policy too that you can view here, but please view our full refund policy here: cherricopottery.com/terms-and-conditions
Thank you again for learning more about our Cherrico Pottery Patreon Fan Page and supporting my art. I really appreciate it!
– Joel Cherrico