Terms and Conditions

*Updated 4/3/2017

This page outlines all policies, terms and conditions for www.store.cherricopottery.com and www.cosmicmugs.com.

Returns

If you are not happy with your pottery for any reason, please e-mail us. We really appreciate all feedback, both positive and negative. Our contact email: contact@cherricopottery.com

We conduct all returns through PayPal, so you must create a free PayPal account here in order to receive returns.

All sales are 100% refundable within 30 days of your purchase date, but only if we receive the exact pottery that you ordered, first returned to us in mint condition. We are not able to pay for return shipping costs. After we receive your pottery returned in mint condition, then we will process your refund for the full amount you initially paid for pottery and initial shipping costs. Again, we are not able to pay for return shipping costs. Please ship pottery to this address:

Cherrico Pottery
PO Box 583
St. Joseph, MN 56374
United States

After receiving the exact pottery you purchased in perfect condition, we will process your refund within 1-3 business days via PayPal. Please view PayPal’s refund policy page here to see how PayPal refunds typically take 7-10 business days.

Before making any purchases, please thoroughly read through every word and view every photo in your selected product descriptions. We work diligently to convey truth in every photograph and text description in our online store. We ask that you respect these efforts by thoroughly investigating and understanding all aspects of your pottery order before sending us any money. If you have any questions, please email us before spending and money in our stores: contact@cherricopottery.com

It is very important to us that you are completely satisfied with your purchase. If your pottery has any flaws, please let us know and we are happy to replace flawed pottery. The ceramic process is not perfect and flaws sometimes happen. We really appreciate knowing if you discover that you pottery has a flaw and will replace your order at no charge. Please understand that qualities like rough edges, finger marks and strange colors or textures are not flaws- they are intentionally put into each piece of artwork. However, please let us know if you are unhappy for any reason. I make pottery because I want the pieces to be appreciated by the user, with the ability to be used everyday.

If you are not happy with your pottery for any reason please e-mail us. We really apprecaite all feedback, both positive and negative. Our contact email: contact@cherricopottery.com

Flawed Pottery and Micro-cracks

Sometimes handmade artwork has flaws. We have discovered that about one in every 1,000 pieces of pottery might leak. Micro-cracks sometimes form in clay. They are invisible and impossible to predict, but they can result in a coffee mug having a leak that allows liquid to pass through one, tiny spot on the mug and slowly leak out onto a table or surface. If you suspect that your pottery is leaking, please email is right away: contact@cherricopottery.com and we will replace your pottery immediately or refund your order 100%. We are not able to cover damages that a leaky mug might cause.

More Terms and Conditions 

When you purchase anything from www.cherricopottery.com or Cherrico Pottery, LLC you agree to hold the company harmless of any loss, damage or injury due to any products you purchased from us.  Our maximum liability to you is the amount you paid for the item(s) purchased. All items offered on this site are provided “as is” and without warranties of any kind, whether express or implied.  We reserve the right to update these policies at any time.

Shipping Policies

  • Shipping and handling costs are calculated by the USPS online, depending on location.  
  • Handling costs range from $5-$15 per pot and help cover packing material.
  • All packages are shipping through the U.S. Postal Service.  
  • Packages will be shipped within 1-7 business days unless otherwise specified by the buyer.  Shoot us and e-mail if you would like a package shipped earlier, otherwise we will generally ship on the Friday of each week. 
  • Most international shipments will involve direct contact with the customer. 
  • We reserve the right to adjust the final cost of shipping and handling based on extra costs incurred. 

Pottery Shipped with Post-Consumer Materials

Our goal is to pack pottery with the most environmentally sustainable packing materials available. We use bubble wrap made from up to 40% post-consumer materials and packing peanuts that are 100% Biodegradable that you can view here from Uline. 

Image Copyright Policies 

Copyright for content and photography: Cherrico Pottery, LLC 2016. 

Copyright for Hubble Space Telescope Images of the NGC 2074 in the Large Magellanic Cloud, Galactic Spectacle STScI-2010-25 and the Planetary Nebula NGC 5189: Space Telescope Science Institute, www.hubblesite.org. Copyright for all other Hubble Space Telescope photography: www.hubblesite.org. Photography from NASA: www.nasa.gov.

All photography not originally photographed by a member of Cherrico Pottery, LLC is available under Fair Use in the Public Domain. All photography from Wikipedia is sourced to the original photography copyright source and license:

Wikipedia GNU Free Documentation License, version 1.2

NASA Media Usage Guidelines

Hubble Space Telescope Science Institute Copyright Information

All images not directly sourced to the original photographer were sourced from our account at www.getstencil.com. These images were purchased through our subscription and are available under the following creative commons license:

https://creativecommons.org/publicdomain/zero/1.0/