Privacy

Updated: 8/13/2019

We have prepared this “Privacy” to explain how, why, and when we collect data from you to provide targeted advertising services for advertising our products. This page outlines all privacy policies for these three websites that the Cherrico Pottery Team owns and operates: www.cherricopottery.com, store.cherricopottery.com,  www.cosmicmugs.com and patreon.com/cherricopottery.

contact@cherricopottery.com

PO Box 583
St. Joseph, MN 56374
United States

…and how we protect your privacy. We won’t let you down!

Essential information we collect

These websites uses cookies, tracking pixels and related technologies. Cookies are small data files that are served by our platform and stored on your device. Our site uses cookies dropped by us or third parties for a variety of purposes including to operate and personalize the website. Also, cookies may also be used to track how you use the site to target ads to you on other websites.

In operating our store, it is essential for us to capture some information about your device, such as
your IP address and information related to your visit when you browse our websites and stores. For example, this
might include time-stamp, the last page or product you visited, the indication that you logged in.

We do that in order to:

  • remember who you are after you log in so that you do not need to authenticate at each
    click;
  • monitor if our website is running with the high performance we are dedicated to
    providing;
  • let you browse between products without having to start back from the home page at
    each click;
  • remember if you put something in your shopping cart before you decide to checkout; and
  • control that your data is processed securely.

We call the information mentioned above “essential information” and we collect it through the
use of cookies. Cookies are small text files that most websites uses. A website places cookies in the
web browser and then reads the information collected through the cookies every time the user
performs an action. We use cookies. Without enabling this mechanism and this kind of cookies
(first-party cookies), we could not provide you with the smooth experience that you expect while
you are navigating.

Order information you expressly provide

If you buy something from either of our online stores (store.cherricopottery.com and www.cosmicmugs.com), we will need more specific information about you.

To fully process your order and ship the merchandise you selected, we need your personal data such as
your first and last name, your email address and your shipping and billing address. We also use
your contact and order information to send you communication related to the processing of your
order. We will ask you to provide this information in our “checkout page” before letting you
finalize your purchase with the payment.

Accounts

You can sign up for an account if you’d like. This will make us happy because it confirms your
interest in our store. It should also make you happy because we will remember your information
and, when you decide to buy our products, you do not have to provide all of your information over
again — you just have to log-in. Before registering your account, we will ask you to expressly
provide your consent to this privacy policy. Only if you give us your consent, we will open your
account. We also you the possibility to easily withdraw your consent and delete your account. Just
connect with us at the contact details at the bottom of the page or contact us here: contact@cherricopottery.com

Partial Purchases

If you have started to buy one of our products, but have not completed the purchase, you may
have provided partial information, such as your email. In that case, we might send you an email to
remind you about your interest. If you are not comfortable in receiving further emails of this kind,
we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop
sending you these communications right away.

Reviews

If you have completed a purchase, we will send you an email to ask you to review the product you
bought. We want to be sure that whether you love your purchase or have a complaint, you can
share your opinion with other customers.

Personalization

We also use some specific information related to your visit, such as the timestamp of your visit, the
page or the product you viewed, where you are coming from (if you came to our store because you
clicked on an advertisement or you just opened our direct link). This is very similar to the
“essential information,” but we use it to provide you with a personalized experience. The
information on your visit provides us with insights on your interests and allows us to send you
relevant communications. We capture this information through cookies, called a “beacon,” that
we allow you to block.

Email collection

We also encourage you to sign up to our email newsletter. This can be done by visiting cherricopottery.com/newsletter, giveaways like this example giveaway (and you can also view our giveaway policies here) or through any of the email capture tools on our site. These are popups on the top, side, middle, and various sections of our websites and online stores. They ask for you to enter your email, and sometimes your email and first name only. That information is used only for email purposes, managed through Mailchimp email newsletters. The email collection popups are from sumo.com.

Other uses of personal data

Patreon Fan Club members enter shipping addresses so we can occasionally send them surprise gives, email so we can send them notifications and tracking numbers when if/when they receive surprise gifts, and payment information. Only Patreon sees this payment information, we do not see your payment information.

How do we process your information?

We use an external provider to run our store, BigCommerce. BigCommerce is based in the US and
is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class
service and data protection. You can check its participation in the Privacy Shield here on the
official site of The International Trade Administration (ITA), U.S. Department of Commerce. BigCommerce address and contact info:

11305 Four Points Drive / Building II, Third Floor / Austin, TX 78726
https://support.bigcommerce.com/contact

Through BigCommerce, we also use other, highly specialized external providers to provide the
most competitive services. For example:

Amazon Payments
Braintree Powered by PayPal

  • Payment: ​Our store is PCI-DSS compliant (a very strict industry standard with
    requirements for the security of credit card information), but we want to use accredited
    companies to process your credit card information: Amazon Payments & Braintree Powered by PayPal
  • Shipping: ​We integrate with a number of shipping companies to fulfill your orders: stamps.com and USPS.com

Partnering with highly specialized external companies allows us to focus on what we do best:
selling great products and pottery.

How can you control your personal data?

If you are one of our customers who is in the EU, and we are specifically selling our products to the
Member State where you are located, you have specific rights that we are honored to enforce
without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on
your account page or if you do not have an account with us, please reach out to us, at the contact
details at the bottom of this page. We will be more than happy to help.

How long do we keep your data?

We keep your data for as long as you have an account with us. We also keep some data for security
investigation. Most importantly, we have specific obligations for fraud detection and tax reasons.
Therefore, we might need to retain certain data even if you ask to delete it.

Do we have any legal obligations when handling your data?

Many. We might need to share your personal information to comply with applicable legal
obligations, including keeping records for tax reasons and potential fraud detection.

Who can you reach out to for privacy matters?

You can contact our Data Privacy Leader and company owner, Joel Cherrico, here:

contact@cherricopottery.com

Joel Cherrico
Cherrico Pottery, LLC
PO Box 583
St. Joseph, MN 56374
United States

Do you need to lodge a complaint?

If you have any privacy complaint, you have the right to lodge a complaint with our supervisory
authority: contact@cherricopottery.com

Any update?

If we update our Privacy Policy to reflect a change or improvement of our services or a new legal
obligation, we will publish the new version on our website, and we will make it clear on our home
page www.cherricopottery.com so it will be visible as you enter our website, and will be linked easily throughout all of our websites and online stores: store.cherricopottery.com and www.cosmicmugs.com

For more info, view our “Terms and Conditions” page.

Our contact information for Cherrico Pottery, LLC, www.cherricopottery.com, www.cosmicmugs.com and store.cherricopottery.com:

contact@cherricopottery.com

Joel Cherrico
Cherrico Pottery, LLC
PO Box 583
St. Joseph, MN 56374
United States