Frequently Asked Questions

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Solving 100% of Customer Service problems is our top priority (next to safety, and crafting beautiful pottery).

If you have a Customer Service problem, please search for an answer to your question below. If you can’t find it, please contact us here anytime: contact@cherricopottery.com

This page outlines all Frequently Asked Questions for store.cherricopottery.com, cosmicmugs.com, mugsandbooks.com, and Joel Cherrico Pottery.

For Frequently Asked Quests specific to patreon.com/cherricopottery, please visit: cherricopottery.com/patreonFAQ

Q: “How do I buy Cherrico Pottery?”

A: Browse available pottery on store.cherricopottery.com, cosmicmugs.com, or mugsandbooks.com.

Q: “The mug I want is sold out. How do I get one?”

A: Sign up for our free email newsletter, cherricopottery.com/newsletter, and wait patiently for new mugs to be created and made available. Or, sign up for our paid pottery subscription, patreon.com/cherricopottery. We always promise to give Patrons first pick on all new pottery.

Q: “Your mugs are always sold out. What can’t you make more, faster?

A: Most mugs today are made in China, in gigantic factories, in batches of 10,000. All Cherrico Pottery is made in the USA, in small batches, by craftspeople.

Q: “How many mugs do you make per year?”

A: About 6,000 pieces of pottery yearly, and about half of those are mugs. 

Q: “How do I contact your Customer Service?”

A: Email us anytime: contact@cherricopottery.com

Q: “Do you really give your Patreon subscribers 50% off?”

A: Yes! Patrons get 50% off all available pottery on store.cherricopottery.com and cosmicmugs.com. They do not get 50% off mugsandbooks.com because Cherrico Pottery shares half of all revenue with author Steven Pressfield, since this is a collaborative project, so discounts are not possible.

MORE FAQ INFO

– For Customer Service questions/comments/concerns/suggestions on pottery orders, please email us here: contact@cherricopottery.com

– For Customer Service shipping policies, returns, or any other information about your pottery order, please view our Terms and Conditions page here.

We hope you will please be respectful of the fact that Joel Cherrico is an artist and can only make a limited number of our best selling Cosmic Mugs monthly. We are required to price artwork appropriately in response to demand, and our goal is to provide as much pottery as possible to as many people as possible.

If sold out, please wait patiently for the next email newsletter, which we send out whenever Joel has a fresh batch of pots available (typically once monthly). Please be patient and diligently watch our email newsletters if you would like to snag a Cosmic Mug.

We also frequently offer discount sales and giveaways, about once monthly, and newsletter subscribers always get notified.

Potter Joel Cherrico’s process of spinning clay on a pottery wheel, then brushing glaze onto the clay, and then firing the clay and glaze to 1250 degrees Celsius to create finished pottery mugs called “Cosmic Mugs” (cosmicmugs.com)

– Short Bio:

Joel Cherrico is a full-time potter. He has handcrafted over 30,000 pieces of pottery, which are now being enjoyed by people all over the planet. Joel continues to handcraft about 6,000 of pieces of pottery every year, with help from pottery studio assistant employees. With his team of employees, Joel and his workers handcraft pottery for sale on cosmicmugs.com and store.cherricopottery.com. Joel also offers affordable “Merch” products commissioned from other companies, offered at store.cherricopottery.com/merch.cherrico-pottery-handmade-ceramic-pottery-collage-banner

Requests for Cherrico Pottery

– You can get Cherrico Pottery through our online stores: store.cherricopottery.com and cosmicmugs.comor by becoming a Patron at patreon.com/cherricopottery

– When pottery is sold out, sign up for our e-mail newsletter here, which announces all upcoming sales and pottery availability.

– Custom commission requests can be submitted by sending us an email (contact@cherricopottery.com) but we get requests sometimes as often as everyday, and can not accept most requests. Demand for pottery is too high. However, we really appreciate all of your requests and take everything into consideration when we sit down at the pottery wheels to create new art. Joel would be most interested in and able to create art from our three pottery categories: Standard Ware, Outer Space Inspired and Mountain Pottery.

– We are not able to donate pottery to silent auctions and fundraising events. There are just too many requests to fulfill, and because we already give money and pottery regularly to these good causes, outlined publicly on cherricopottery.com/donations

– We are not able to make art for or participate in most gallery shows, art festivals, wholesale orders or custom commission requests. Again, there are just too many requests right now. For a list of other potters who might be interested, check out this list of pottery blogs. If you decide to use this list for silent auction/fundraising donation requests, please be considerate of the fact that artists typically don’t make much money themselves. Please consider contacting wealthier individuals (bankers, doctors or lawyers) to purchase pottery from these artists, and then donate it.

Learn About Joel Cherrico and Cherrico Pottery, LLC

– Biography: Joel Cherrico is a full-time potter and former Guinness World Records™ record holder for ‘most pots thrown in one hour by an individual.’ He makes every piece of artwork for sale in our store. He started Cherrico Pottery, LLC in 2010 after graduating from the College of St. Benedict/St. John’s University with a degree in art. Since then, he has supported his livelihood full-time by creating and selling handmade pottery. He also hires and trains employees to help handcraft his pottery designs alongside him. He and his small team of employees continually explore ways that new technology can revolutionize how art impacts our global society.

– If you’re a journalist interested in writing about my career, please refer to this press kit or search photos at facebook.com/cherricopottery/photos

– To learn about my pottery career and how I make a living as a full-time potter, read this eight part American Craft Council authorship series, ”A Potter’s Journey.” 

You can also explore our blog if you are curious about specific parts of my pottery process. You can learn how I glaze ceramics with wood asheshow I created “Cosmic Mugs” and got them published in Ceramics TECHNICAL magazine, and how we raised $34,099 with Cosmic Mugs on Kickstarter.

– To learn how I created a thriving online store, check out this guest blog post for BigCommerce, the company that gives us a platform to sell pottery all over the world: Products That Matter: Blending Art, Science and Pricing for a Winning Ecommerce Strategy

– If you’re a ceramic artist or student looking for advice on career paths, check out Julia Galloway’s, “Field Guide for Ceramic Artisans.”

– To learn about the Karatsu-style kick wheels that I use, check out this blog post: “The Art of Throwing Pottery on a Kick Wheel” 

– Studio visits and tours are not currently possible. Our e-mail newsletter will announce any future availability of studio tours. In the meantime, I suggest reaching out to Richard Bresnahan and the St. John’s Pottery, as they regularly give tours of their remarkable pottery studio. 

– To view pottery in person you can visit The Local Blend in St. Joseph, MN, US. We created a mutually beneficial business model where customers eat and drink from my pottery daily, and they can also buy pottery. You can read about it in this American Craft Council blog post: “Eat, Pay, Love: A Potter’s Business Model.”

Joel frequents the Local Blend and keeps them stocked up with pottery cups and mugs available for sale daily. However, most pottery at the Local Blend is reserved for use by the coffee shop staff and customers. Dinner plates, bowls, etc…are not currently available for sale. The purpose of the Local Blend pottery is to give anyone an experience of eating and drinking from artwork. To purchase these types dinnerware pieces, please watch our future email newsletters for potential availability or please consider commission dinnerware from other potters you can find here.

– To work for Cherrico Pottery, we invite you to check for open jobs: cherricopottery.com/jobs

Thanks again for your interest in my artwork!

Cheers!

Joel Cherrico

Cherrico Pottery, LLC
contact@cherricopottery.com

1, Headshot, Throwing, High

Cosmic Mug and Brochure and Cherrico Pottery Bag, Photo by Tara Maas

Updated: 1/6/2023